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CANDIDATE-SE

Vaga ofertada por parceiro do Jobbol:
Role: F&A Delivery LeaderLocation: **ONSITE** role in CuritibaManage FAO delivery for LATAM accounts - SLA, Productivity, Attrition management, Customer Engagement etc.Drive transformation programEnsure 100{f4edfdef7a18fd6d521972efec4f76e2f326bbedb101d3790f4795d0704e153c} delivery within SLA client commitments.Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationshipServes as the primary management contact.Maintains contact with client at a leadership levelLeads teams in the deliveryDevelops and evaluates personnel to ensure efficient operation of the function.Identifies areas where continuous improvement can be applied, implements the change, and measures the level of improvement.Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the clientViewed as an expert resource, maintains a good working relationship with both internal and client managementDemonstrates the ability to lead by example and motivate professional level staffDisplays strong leadership qualities, decision making abilities, and strong business judgmentPossesses strong personnel management skills.SKILLSMore than 20 years of experience in managing delivery for large accounts in FAO domainStrong domain knowledge in P2P, R2R, O2CHands on experience in implementing transformation program for clients including RPA and AIPossess a blend of both business and technical skills with the ability to translate business needs into deliverable solutionsShould be proficient in PowerPoint, Word & ExcelExcellent interpersonal skills & Innovative thinking and capability to carve out niche areas of interest and ideate solutions and frameworksCandidates who have supported Presales/Solution team in the past will have an added advantage