Supervisor Geral

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CANDIDATE-SE

Vaga ofertada por parceiro do Jobbol:
The Front Desk Supervisor is responsible for overseeing the day-to-day operations of the front desk and ensuring excellent guest service is consistently provided.
This role involves supervising front desk staff, handling guest check-ins and check-outs, resolving guest complaints, and ensuring the front desk runs efficiently and professionally.Key Responsibilities:Supervision and Leadership:Supervise and guide front desk agents to ensure they perform their duties in accordance with company standards.Train and develop front desk staff, providing ongoing feedback and performance evaluations.Schedule shifts and ensure adequate staffing levels at all times.Guest Service:Greet guests in a professional and friendly manner, offering assistance with any needs or requests.Address and resolve guest complaints or concerns promptly, ensuring complete satisfaction.Maintain a positive and welcoming atmosphere at the front desk.Operations:Manage check-ins and check-outs, ensuring smooth and efficient procedures with other stakeholders in the building.Handle billing and payment processes, ensuring accuracy and compliance with the policies.Maintain the front desk area s cleanliness, organization, and overall appearance.Qualifications:High school diploma or equivalent; a degree in hospitality or related field is a plus.Previous experience in a front desk or customer service role, with at least 1-2 years in a supervisory or leadership position.Strong communication and interpersonal skills.Ability to handle difficult situations and solve problems effectively.Advanced EnglishExcellent organizational and multitasking abilities