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Vaga ofertada por parceiro do Jobbol:
Keeta is an independent brand of Meituan, the world s largest tech-driven retail company.
Keeta is revolutionizing the food delivery space.
As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences.
With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.Are you a visionary leader with a passion for building exceptional customer journeys? We re looking for a Head of Customer Experience to take our Brazil operations to the next level If you re energized by scaling service excellence, optimizing customer touchpoints, and leading high-performing teams across fast-growing markets this is your momentWhat You ll DLead with Purpose: Inspire and manage high-performing customer service teams, championing a customer-first mindset while delivering operational excellenceShape the Future: Design and execute customer experience strategies that align with business goals, growth plans, and market expansionScale for Success: Expand service operations into new markets and drive best-in-class execution across CE functions like WFM, BPI, and TQMOwn the Experience: Oversee regional service excellence across large-scale internet or e-commerce platforms (especially on-demand services like food delivery)What We re Looking ForYou re a customer-focused leader who knows how to scale operations and inspire teams.
You thrive in fast-paced environments and turn insights into actionCustomer-First Mindset You create great experiences without losing sight of efficiencyAnalytical You use data to guide decisions and improve performanceTech-Savvy Comfortable with tools like Zendesk, Salesforce, or DynamicsStrong Leader You ve led large, cross-regional teams and know how to drive resultsClear Communicator Confident in your communication, both written and verbalProblem Solver You tackle challenges head-on and stay calm under pressureChange-Ready You lead teams through growth and change with easeBudget-Smart Skilled at managing vendors and large budgetsYour BackgroundBachelor s degree required; MBA is a plusCertifications like COPC or Six Sigma are a bonusFluent in Portuguese, Spanish, and English other LATAM languages are a bonusWilling and able to travel across LATAM and occasionally to our global HQWhy Keeta? Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
Global Impact: Join a company that s transforming the way people enjoy food, impacting communities around the worldWhy This Role Join a global platform at a pivotal time of growth.
Lead and influence customer service strategy at scale overseeing thousands of agents (2,000 5,000) and be the voice of the customer in one of our most exciting and dynamic markets.
Location: Brazil Ready to lead customer experience in Brazil? Let s create exceptional journeys together.
Apply now